Terms & Conditions
Effective Date: August 2026
Rouans
Operated by Turath Al Ghad Real Estate CompanyMadinah, Kingdom of Saudi ArabiaThese Terms & Conditions apply to direct reservations and stays at Rouans. By completing a reservation, the guest acknowledges and agrees to these Terms & Conditions together with the applicable rate conditions, Cancellation & Refund Policy, Payment Policy, House Rules, Privacy Policy, and any accommodation-specific conditions presented before booking confirmation.
Reservations and Acceptance
All reservations are subject to availability.A reservation becomes confirmed when the applicable booking, payment or guarantee requirements have been completed and a booking confirmation has been issued.Guests are responsible for reviewing the accommodation type, stay dates, number of guests, rate, total price, payment conditions and cancellation conditions before completing a reservation.The booking confirmation and the conditions attached to the selected rate form part of the reservation agreement.For reservations made through an Online Travel Agency (OTA), travel agent or other third-party booking platform, the applicable terms and conditions presented by that provider may also apply.
Check-in and Check-out
Standard check-in begins at 4:00 PM.Standard check-out is by 12:00 PM.These times apply to Rouans apartments and the Villa.Early check-in and late check-out may be requested but are subject to availability and prior confirmation by Rouans. Additional charges may apply where communicated and agreed in advance.Receiving digital access information or credentials does not authorize entry before the confirmed check-in time unless early check-in has been expressly approved by Rouans.
Guest Identification and Registration
The primary guest and other occupants must provide valid identification and any guest information required for check-in, verification, security, operational or legal purposes.Accepted identification may include a valid National ID, Iqama or passport, as applicable.Information provided in connection with a reservation must be accurate and complete.Rouans may delay or refuse check-in where required identification, verification or legally required guest information has not been provided.
Primary Guest and Legal Capacity
The primary guest completing the reservation and check-in must have the legal capacity required under the applicable laws and regulations of the Kingdom of Saudi Arabia to enter into the reservation.The primary guest is responsible for the reservation and for ensuring that members of the booking party and approved visitors comply with these Terms & Conditions and the House Rules.
Occupancy and Guests
Maximum occupancy is determined by the booked accommodation category and confirmed reservation.The number of overnight guests must not exceed the maximum permitted occupancy of the accommodation.The Villa has a maximum occupancy of eight (8) guests.Guests must not permit unauthorized persons to stay overnight in the accommodation.Visitors are subject to Rouans’ visitor rules, management approval where required, occupancy limitations and applicable laws and regulations.
Rates, Taxes and Charges
Rates and all applicable taxes, fees and charges will be displayed during the booking process before confirmation.Guests are responsible for reviewing the final booking summary and total amount before completing the reservation.The rate and conditions shown in the confirmed reservation apply to that booking.Optional services, additional services and other properly chargeable amounts arising during the stay may be charged separately where applicable.
Payment and Booking Guarantee
Payment and guarantee requirements depend on the selected rate and booking conditions.Depending on the applicable rate, Rouans may require full payment, partial payment, payment authorization or another booking guarantee.Only payment methods displayed as available during the booking process should be considered accepted.Where pay-at-property is available, this will be clearly indicated in the applicable booking conditions.If a required payment or authorization fails or is not completed, the reservation may remain unconfirmed or may be cancelled according to the conditions presented during booking.
Cancellation and Modification
Cancellation and modification conditions depend on the selected rate.The applicable cancellation deadline, cancellation charge, refund eligibility and no-show conditions will be displayed before the reservation is completed and reflected in the booking confirmation.Some promotional, discounted, non-refundable or special rates may be subject to different or more restrictive cancellation and modification conditions.Requests to change stay dates, accommodation category, number of guests or other reservation details are subject to availability and the conditions of the selected rate.A modification is not confirmed until approved by Rouans or confirmed through the relevant booking channel.For reservations made through an OTA or other third party, the cancellation and modification conditions applicable to that booking channel may apply.
No-Show and Early Departure
A reservation may be treated as a no-show when the guest does not arrive for the confirmed reservation and has not cancelled or agreed alternative arrangements with Rouans.Any applicable no-show charge will be determined by the conditions of the selected rate.Early departure does not automatically entitle the guest to a refund for unused nights.Any refund or charge relating to an early departure will be determined according to the selected rate conditions and applicable law.
Security Deposit, Damage and Loss
Rouans does not currently require a standard security or damage deposit.The absence of a security deposit does not remove the guest’s responsibility for damage, loss, missing items or other properly chargeable costs caused by the guest, members of the booking party or approved visitors.Guests are expected to take reasonable care of the accommodation, furniture, appliances, equipment, linens, access systems and other items provided by Rouans.Any charge for damage or loss will be handled in accordance with the applicable booking terms and applicable law.
Smoking
Smoking is prohibited inside Rouans accommodations and indoor areas.Guests wishing to smoke must use the designated smoking area.Guests may be responsible for damage or extraordinary cleaning costs resulting from a violation of the smoking policy, where applicable.
Pets
Pets are not permitted at Rouans.
Guest Conduct and Property Rules
Guests must behave responsibly and respect the comfort, privacy, safety and security of other guests, residents, staff and the property.Excessive noise or unreasonable disturbance is prohibited.Illegal activity, unsafe conduct, intentional or reckless damage, misuse of access credentials, unauthorized access, and interference with fire alarms, smoke detectors, security systems, smart-access systems or other safety equipment are prohibited.Guests are responsible for the conduct of members of their booking party and approved visitors.
Serious or Repeated Violations
Where permitted by applicable law, Rouans may take reasonable measures necessary to protect guests, staff and property where a guest or visitor commits a serious or repeated violation of these Terms & Conditions or the House Rules.Depending on the circumstances and applicable law, such measures may include requiring the prohibited conduct to cease, restricting unauthorized access or terminating the stay.Nothing in this provision limits rights or remedies available to Rouans or the guest under applicable law.
Housekeeping, Towels and Linen
Housekeeping service is available upon request during the stay.Fresh towels are provided daily.Bed linen is refreshed every three days, with additional linen changes available upon request.
Parking
Parking arrangements depend on the accommodation category.Studio Apartments: Parking is available around the property, subject to availability.One-Bedroom Apartments: Parking is available around the property, subject to availability.Two-Bedroom Apartments: Parking is available.Three-Bedroom Apartments: Private on-site parking is available.Villa: Private on-site parking is available.Guests must use parking areas responsibly and comply with property instructions and applicable parking restrictions.
Self Check-in and Access
Rouans provides digital self check-in through the Smarvio smart-access system.Access instructions and arrival information will be provided through the guest’s confirmed communication channels before arrival.Access credentials are intended only for the confirmed accommodation, registered guests and reservation period.Guests must not share access credentials with unauthorized persons.Rouans may require guest verification before digital access is activated.
Guest Support and After-Hours Assistance
The Rouans Guest Experience Team is available daily from 9:00 AM to 6:00 PM for reservations, general inquiries and guest assistance.Guests currently staying at Rouans may contact the designated guest-support channel outside these hours for urgent stay or access assistance.Guest support is available through the official Rouans contact channels communicated to guests and published on the website.
Accommodation Availability and Exceptional Circumstances
Rouans will make reasonable efforts to provide the accommodation confirmed in the reservation.If the confirmed accommodation becomes unavailable because of an unexpected operational, maintenance, safety or other circumstance, Rouans will take reasonable steps, consistent with the reservation conditions and applicable law, to provide an appropriate solution.Nothing in this clause limits any mandatory rights or remedies available to the guest under applicable law.
Privacy and Personal Data
Personal data collected in connection with reservations, check-in, payments, guest communications and stays will be processed in accordance with the Rouans Privacy Policy and applicable data-protection requirements.The Privacy Policy explains how personal data may be collected, used, disclosed, retained and protected and how applicable privacy rights may be exercised.All privacy-related inquiries may be directed to:reservations@rouans.com
Third-Party Reservations
Where a reservation is made through an OTA, travel agent or other third-party booking provider, certain payment, cancellation, modification, refund or booking conditions may be governed by the terms presented through that provider.Rouans’ House Rules, safety requirements, occupancy limits and stay-related requirements continue to apply during the guest’s stay where applicable.
Applicable Law
These Terms & Conditions and direct reservations with Rouans are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.Nothing in these Terms & Conditions is intended to exclude, restrict or waive any mandatory consumer or other rights that cannot lawfully be excluded under applicable Saudi law.
Contact & Legal Information
These Terms & Conditions and direct reservations with Rouans are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.Nothing in these Terms & Conditions is intended to exclude, restrict or waive any mandatory consumer or other rights that cannot lawfully be excluded under applicable Saudi law.
Contact & Legal Information
RouansOperated by Turath Al Ghad Real Estate CompanyCommercial Registration: 7051822729Tourism License: 50048384VAT Number: 314260142300003National Address:Kingdom of Saudi Arabia, Madinah – Shuran, Abdullah bin Al-Miqdad bin Al-Aswad Street, Building 4524, Postal Code 42383Email: reservations@rouans.comPhone / WhatsApp: +966 55 900 0621
