Damage Responsibility Policy
Rouans does not currently require a standard security or damage deposit.
Guests nevertheless remain responsible for taking reasonable care of the accommodation and
property during their stay.
Effective Date: August 2026
Guest Responsibility
Guests may be responsible for loss or damage caused by:
● The primary guest
● Members of the booking party
● Approved visitors
This may include damage or loss involving:
● Furniture
● Appliances
● Fixtures
● Linen
● Towels
● Equipment
● Access systems
● Safety systems
● Other property belonging to Rouans
Missing Items
Items supplied as part of the accommodation must remain at the property unless clearly
provided for guest consumption or disposal.
Missing or damaged property may result in a charge where appropriate.
Extraordinary Cleaning
Additional cleaning costs may apply where cleaning beyond normal housekeeping is reasonably
required because of guest conduct or a violation of property rules.
Assessment of Charges
Any damage or loss charge will be handled according to the applicable booking terms and
applicable law.
Rouans may communicate details of the damage or loss to the guest before applying a charge
where appropriate.
Legal & Contact Information
Rouans
Operated by Turath Al Ghad Real Estate Company
Commercial Registration: 7051822729
Tourism License: 50048384
VAT Number: 314260142300003
National Address: Kingdom of Saudi Arabia, Madinah – Shuran, Abdullah bin Al-Miqdad bin Al-Aswad Street,
Building 4524, Postal Code 42383
Email: reservations@rouans.com
Phone / WhatsApp: +966 55 900 0621
