Privacy Policy
Rouans is operated by Turath Al Ghad Real Estate Company in Madinah, Kingdom of Saudi
Arabia. We respect the privacy of our guests and website visitors and process personal data in
accordance with applicable data-protection requirements in the Kingdom of Saudi Arabia.
Effective Date: August 2026
Information We Collect
Depending on how you interact with Rouans, we may collect:
- Name and contact information
- Reservation and stay details
- Number of guests and accommodation information
- National ID, Iqama, passport or other identification required for check-in
- Payment status and transaction information
- Communications sent through email, telephone, WhatsApp or website forms
- Website usage, device and cookie information
- Other information reasonably required to manage your reservation or stay
We collect only information reasonably necessary for the relevant purpose.
How We Collect Information
Personal data may be collected directly from you when you:
- 1. Make or manage a reservation
- 2. Complete check-in or guest registration
- 3. Contact Rouans
- 4. Submit a website form
- 4. Request guest support
- 4. Use services during your stay
Information may also be received through booking platforms, payment providers,
property-management systems and website technologies such as cookies and analytics tools.
How We Use Personal Data
We may process personal data to:
- 1. Manage reservations and booking confirmations
- 2. Process or verify payments
- 3. Complete guest registration and check-in
- 4. Provide accommodation and guest support
- 5. Manage secure property access
- 6. Communicate important information about a reservation or stay
- 7. Maintain safety, security and property operations
- 8. Meet accounting, regulatory and legal obligations
- 9. Maintain and improve our website and services
- 10. Measure website and booking activity
- 11. Send marketing communications where consent or another lawful basis permits
Our processing may rely on your consent, performance of the reservation agreement, applicable
legal requirements, safety or security requirements, or other lawful bases permitted under Saudi
Arabia’s Personal Data Protection Law. (Data Governance Platform)
Sharing Personal Data
Personal data may be shared where reasonably necessary with service providers involved in
delivering your reservation or stay, including:
- 1. Booking and property-management providers
- 2. Payment processors and financial institutions
- 3. Website hosting and technology providers
- 4. Communication providers
- 5. Analytics providers
- 6. Booking platforms through which a reservation was made
- 7. Government or regulatory authorities where disclosure is legally required
We do not disclose personal data for unrelated purposes without an appropriate legal basis.
Cookies and Analytics
Rouans may use essential cookies and similar technologies required for website functionality,
security and booking features.
Analytics or other non-essential technologies may also be used to understand website activity
and improve services. Where consent is legally required, such technologies will be used in
accordance with the applicable cookie-consent settings.
Storage, Retention and Destruction
Personal data is retained only for as long as necessary for the purpose for which it was
collected and for any additional period required by applicable legal, accounting, regulatory,
contractual or dispute-resolution requirements.
When personal data is no longer required, it will be securely deleted, destroyed or anonymized
using appropriate methods designed to prevent unauthorized recovery.
Where an authorized service provider stores or processes personal data outside Saudi Arabia,
any applicable transfer will be handled in accordance with Saudi data-transfer requirements.
(Data Governance Platform)
Your Privacy Rights
Subject to applicable Saudi law, you may have the right to:
● Be informed about the collection and use of your personal data
● Access personal data held about you
● Request a readable copy of your personal data
● Request correction or completion of inaccurate information
● Request destruction of personal data where applicable
● Withdraw consent where processing depends on consent
● Submit a complaint concerning the processing of your personal data
These rights are reflected in the Saudi PDPL and its implementing framework. (Data
Governance Platform)
Security
Rouans takes reasonable administrative, technical and organizational measures to protect
personal data against unauthorized access, loss, misuse, alteration or disclosure.
Privacy Requests and Complaints
Privacy-related requests or concerns may be submitted to:
Email: reservations@rouans.com
Phone / WhatsApp: +966 55 900 0621
We will review privacy requests in accordance with applicable Saudi data-protection
requirements.
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our services,
technology or legal requirements. The current version will be published on the Rouans website.
Legal & Contact Information
Rouans
Operated by Turath Al Ghad Real Estate Company
Commercial Registration: 7051822729
Tourism License: 50048384
VAT Number: 314260142300003
National Address: Kingdom of Saudi Arabia, Madinah – Shuran, Abdullah bin Al-Miqdad bin Al-Aswad Street,
Building 4524, Postal Code 42383
Email: reservations@rouans.com
Phone / WhatsApp: +966 55 900 0621
