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Frequently Asked Questions
01 Where is Rouans located?
Rouans is located in Madinah, offering convenient access to the city’s most important landmarks while providing a peaceful and comfortable stay.
02 How far is Al Masjid an Nabawi (The Prophet's Mosque)?
Al Masjid an Nabawi (The Prophet’s Mosque) is approximately 15 minutes by car, making Rouans an ideal choice for visitors who wish to stay close to Madinah’s spiritual heart while enjoying a peaceful and comfortable stay.
03 How far is Quba Mosque?
Quba Mosque is approximately 10–12 minutes by car from Rouans.
04 What time is check-in?
Check-in begins at 4:00 PM.
If you expect to arrive earlier, please contact our Guest Experience Team. Early check-in may be available subject to apartment availability.
05 What time is check-out?
Check-out is at 12:00 PM.
Late check-out may be available upon request and subject to availability.
06 Is parking available?
Private parking is available for Three-Bedroom Apartments.
Guests staying in Studio and One-Bedroom Apartments may conveniently park around the building.
07 Is Wi-Fi free?
Yes. Complimentary high-speed Wi-Fi is available for Rouans guests.
08 Can I cancel my reservation?
Cancellation terms depend on the selected rate and booking conditions. The applicable cancellation policy will be displayed before completing your reservation.
09 Is self check-in available?
Yes. Rouans offers secure self check-in through the Smarvio Smart Access System, allowing guests to arrive conveniently at their preferred time.
10 Do all apartments include a kitchen?
Yes. Every apartment includes a kitchenette or fully equipped kitchen with carefully selected appliances and dining essentials. Larger apartments also include a dishwasher and additional cooking facilities.
11 Are housekeeping and towels included?
Yes. Professional housekeeping is included throughout your stay.
Fresh towels are provided daily, while bed linen is refreshed every three days or upon request.
12 How can I contact Rouans?
Our Guest Experience Team is available daily from 9:00 AM to 6:00 PM via telephone and WhatsApp for reservations and guest assistance.
